Why is Chrome asking me to enable cookies?

You’ll need to allow cookies to enter the experience, which you can do in Chrome preferences. This does not track your data only page visits.

Why can’t we hear sound when the video plays?

Please ensure the participant sharing screen has checked the  ‘share sound’ and ‘optimize for video’  boxes in the bottom left of the screen that pops up when you ‘share screen’

How many people should I have in my group for BBL CLB?

You can book as a group of either 2, 4 or 6 friends

Does my group have to be physically together?

No. BBL CLB is designed to be played with each member on their own separate laptop. One person will share their screen with the group

How do I book my group ticket?

To pay for a group ticket and we will need your friends name and email addresses so we can send them a unique Zoom access code  24 hours before the event and then again 1hr before the event starts. 

How do I get my ticket / link?

Once you have paid, you will receive a confirmation email. 24hours before the event we will send you a reminder and details of how to set up for your night. Your unique zoom access link and further instructions to prepare for your epic night in will be sent 1hr before the event time.

I haven’t received my ticket confirmation email, what should I do?

Please check your spam or junk folder. If you are still unable to find your confirmation email, please email bookings@bblclb.com info for help.

I have an issue with my ticket – who do I contact for help?

Please contact bookings@bblclb.com with any ticket queries.

How do I play?

You’ll receive initial instructions in your order confirmation email then more when your unique code is sent before the event. Then the journey to the club is in your hands. Everything takes place online.

What electronic devices can I play on?

BBL CLB is designed to be played on a desktop computer or laptop, accessed via an internet browser, we recommend using Chrome. The experience is not designed for mobiles or tablets.